Course 2

Define Communication

Explain verbal and nonverbal communication

Identify barriers to communication

List ways to make communication accurate and complete

Describe the difference between facts and opinions

Explain how to develop effective interpersonal relationships

Describe basic medical terminology and approved abbreviations

Explain how to give and receive an accurate oral report of a client’s status

Demonstrate how to report and document factual observations in written or oral form

Explain why documentation is important and describe how to document visit records and incident reports

Demonstrate ability to use verbal and written information to assist with the care plan

Demonstrate effective communication on the telephone

Describe cultural diversity and religious differences

List examples of cultural and religious differences

List ways of coping with combative behavior

List ways of coping with inappropriate behavior

Has Quiz